Crisis helpline - Barnet, Enfield and Haringey

Our 24/7 crisis telephone service is the first point of contact for people who are in mental health crisis and who live in Barnet, Enfield and Haringey.

The service team consists of qualified clinicians (nurses, social workers and occupational therapists) and administrators (called ‘referral assistants’). The service provides telephone support and signposting to appropriate services to help people to feel safe and supported and included in the decision making around their care.

The crisis telephone service will screen all urgent referrals to establish if the person is in acute mental health crisis and requires support from our crisis resolution home treatment teams. The crisis telephone service staff will gather information to establish the most appropriate service to signpost to.