Initial Response Service (Northumberland)

The Initial Response Service supports people to access the right to help to resolve their current difficulties. They provide practical advice, emotional support from qualified nursing staff and when appropriate, routing to the right service. The teams are made up of the clinical leads, qualified mental health clinicians and experienced support staff and are available 24 hours, 7 days a week throughout the year.

Anyone who lives in Northumberland or North Tyneside who feels they need urgent mental health care or have an enquiry about their routine care can contact the Initial Response Service. This includes service users, carers, family, friends and supporters. People who have not been previously diagnosed with a mental health problem can self refer to the Initial Response Service. You can also be referred by your GP, social care professional or a voluntary organisation. If you urgently need specialist advice, even if you have not been diagnosed with a mental health problem, you can still talk to a member of the team who can help advise you. For Deaf service users please text us and a member of the team will respond as soon as possible.